Request Urgent Support
Rescue engineer will contact you in up to 4 hours
How it works?
- Buy rescue service
- Share any information you have to help us better understand the issue and be prepared for the fix
- Get initial feedback from our engineer in up to 4 hours
- Get issue solved in up to 8 hours (4 hours for update + 4 hours for the solution)
If the issue evidently can’t be solved within the given timeframe, we will let you know in our initial feedback and provide reasonable time frame and estimates to fix. If you don’t accept new time frame and estimates, we refund your purchase.
$149
- Get update from our engineer in up to 4 hrs
- Get solution in 8 hours
- Free follow up answers on your questions
Typical issues we help with
Can’t find your case? No worries, we are here to help.
Website crash and slow performance
Detecting reasons for crash and slow performance and applying quick workarounds or fixes.
Security and Data leaks
Protect customer data and prevent fraud by using secure protocols, encryption, and monitoring suspicious activity
Detect malware and ransomware
Detect and remove malicious software that can compromise system, steal data, or hold it hostage for ransom
Payment gateway failures
Payment processing issues can frustrate customers. We help detect reasons for that ad fix it.
Shipping provider failures
Detect and apply changes to make integration with shipping provider working again
Brute Force Attacks Protection
Protect from hackers try different combinations to guess passwords
Frequently Asked Questions
What kind information should I provide?
Anything you have – ssh and admin credentials, video record of the issue, log files, feedback from your customers etc.
We may request additional info if needed.
What communication channels do you use?
Urgent issues we process via your favorite messenger, so please don’t forget to provide this information.
Do you offer warranty for this service?
Yes,
and we highlight reasons when this case can be actual again and propose additional risk mitigation activities for you to consider.
Can I request refund?
Usually, not.
If the issue reasonably can’t be solved within the given timeframe, we say that in our initial feedback and provide reasonable time frame and estimates to fix. If you don’t accept new time frame and estimates, we refund your purchase.
What our customers say about us
Reviews
axtore
We've tried a few different email to customer extensions. This one had everything we needed. From the ability to email an individual customer on their order page or choose to send email to multiple customers from Manage Customers. We also like that we can see an email log for each customer showing all message details. There is also a log that shows emails sent from every customer. Creating email templates is such a time saver and a huge benefit to the CRM side of our business. The developer is easy to communicate with and open to suggestions for improvements regarding extension. Relatively speaking this developer is quick to respond given our vast differences in time zones