Request Urgent Support

Get our engineer allocated to work on your urgent technical issue in up to 4 hours

Rescue engineer will contact you in up to 4 hours

How it works?

  1. Buy rescue service
  2. Share any information you have to help us better understand the issue and be prepared for the fix
  3. Get initial feedback from our engineer in up to 4 hours
  4. Get issue solved in up to 8 hours (4 hours for update + 4 hours for the solution)

If the issue evidently can’t be solved within the given timeframe, we will let you know in our initial feedback and provide reasonable time frame and estimates to fix. If you don’t accept new time frame and estimates, we refund your purchase.

$149

Typical issues we help with

Can’t find your case? No worries, we are here to help.

Website crash and slow performance

Detecting reasons for crash and slow performance and applying quick workarounds or fixes.

Security and Data leaks

Protect customer data and prevent fraud by using secure protocols, encryption, and monitoring suspicious activity

Detect malware and ransomware

Detect and remove malicious software that can compromise system, steal data, or hold it hostage for ransom

Payment gateway failures

Payment processing issues can frustrate customers. We help detect reasons for that ad fix it.

Shipping provider failures

Detect and apply changes to make integration with shipping provider working again

Brute Force Attacks Protection

Protect from hackers try different combinations to guess passwords

Frequently Asked Questions

Anything you have – ssh and admin credentials, video record of the issue, log files, feedback from your customers etc.

We may request additional info if needed.

Urgent issues we process via your favorite messenger, so please don’t forget to provide this information.

Yes,

and we highlight reasons when this case can be actual again and propose additional risk mitigation activities for you to consider.

Usually, not.

If the issue reasonably can’t be solved within the given timeframe, we say that in our initial feedback and provide reasonable time frame and estimates to fix. If you don’t accept new time frame and estimates, we refund your purchase.

What our customers say about us

Reviews

stantyan

This was the only working extension of this kind I could find. It is perfect for anyone selling products in bulk. The developer is an amazing man. He provided top notch support and satisfied all customization requests. Highly recommended!