If you’d like to get super fast support and resolution of the issues you have, please make sure, that you included the following information in your request:
- Name of extension(s) that needs our support
- Order ID for your purchase – you can find it in order confirmation email
- Valid ftp or sftp credentials to you magento installation
- Detailed description with links and screenshots of what is wrong and how do you expect it should be
You can ignore information above in your request, but in this case resolution of the issue can be much longer.
Thank you for understanding,